Application Maintenance/Support

Selecting an Application Maintenance partner can be a tricky decision since your product performance and productivity directly corresponds to how effective system maintenance is ensured. Organizations struggle with application maintenance as the support calls continue to escalate, and as a result, many IT projects either fail, or leave a long list of unsatisfied customers

Edunroyal has a trained and professional pool of engineers to ensure optimal performance and effective use of your application, for your customers and users. Our team not only undertake the responsibility of *maintenance*, we make additional efforts to add to usability, performance, and security, as required.

Our Application Maintenance Services

• » Defect Analysis, Troubleshooting Plan and Documentation, Fixing
• » Upgrades, Service Patches
• » Functional and Performance Testing
• » Reporting

Legacy systems add a lot of maintenance cost unless these are migrated to new technology, or are managed and monitored by experienced technology professionals. Our technical support team is available for 24X7 to address any technical issues and concerns regarding the maintenance issues. Our support environment includes helpdesk and ticketing system, and customer support call centers for application support and technical support.

Benefits

• » Our value based goal-oriented maintenance model ensures that the Total Cost of Ownership (TCO) is reduced
• » Applications are stable with continuous monitoring and update, for quality and technology
• » Cost for running helpdesk and support team is reduced

Application Support

Edunroyal has a dedicated team of engineers that helps businesses implement and run web applications, huge databases, networks, and middleware. Our application support services focus on quality service for 24X7, to ensure accurate reporting and fast problem resolution for your customers.

Our Application Support Model

• » Application Monitoring and Support: We use remote application monitoring tools to keep track of performance and downtime, if any. The consistent and 24X7 support ensures quick analysis and reporting of issues and reasons of deviations so that issues are fixed in time.
• » Database Administration: We have experienced database administrators to ensure optimization, maintenance, and support for your application database. Our DBA plans include detailed and documented recovery and backup plans. We monitor database against pre-defined service-levels to ensure that even the smaller deviations are handled in time. In addition to support, we provide database installation, configuration and troubleshooting, archiving and performance tuning.
• » Network Support: Edunroyal has skilled networking engineers to provide you 24X7 network supports for your IT infrastructure. We provide support services for servers, intranet, helpdesk, remote access, virtualization, and VOIP systems.

Our Application Support team tracks your business operations from IT perspective, and takes timely and adequate measures to ensure uninterrupted IT operations for your organization. It gives you following benefits:

• » You can focus on your core business without worrying about application and network issues and concerns.
• » You save costs to hire, train and then manage engineers to setup a support team.
• » Support handled by our experienced engineers ensures increased performance and hence accelerated growth.